KPI Retail Services are the Mystery Shopper Experts

Australian owned and operated, KPI Retail Services is a respected provider of quality Mystery Shopper programs and related services to retailers and other customer service dependent industries across Australia, New Zealand and parts of Asia.

Our clients range from SME’s to national companies across a diverse range of industries which include retail, hospitality, food & beverage, transport and many more.

What sets us aside from the majority of our competitors is the level of detail we put into the visit commentary for each Mystery Shopper report. Typically our visit commentaries are 600+ words detailing every facet of the interaction between the shopper and team members during the visit. The extraordinary feedback resulting from these detailed visit commentaries, along with a customised set of check point outcomes from which the visit is scored makes our Mystery Shopper reports unique in the market place for their superior feedback.

The quality and accuracy of our Mystery Shopper reports is the other significant edge we have over competitors. This claim is based on the fact that we pay our shoppers on average 50% of the fee charged to clients. In dollar terms this is double the rate of most of our competitors. We do this whilst still keeping the overall cost to client the same as our competitors. This business model delivers the quality and accuracy we demand from our valued and highly motivated shoppers. In short, our clients receive superior Mystery Shopper reports at budget rates.

Our clients attest to us having the best ‘Mystery Shopper’ program in the Australian market.